Frequently Asked Questions
Are Merino Wool Socks suitable for all seasons?
Absolutely. Merino wool is a natural temperature regulator — it keeps your feet warm in cold weather and cool in mild or hot conditions. Its moisture-wicking fibers help prevent sweat buildup, so your feet stay comfortable and dry whether you’re hiking in the mountains or exploring a sunny city.
Do Merino Wool Socks cause itching or irritation?
Not at all. Unlike traditional wool, Merino fibers are incredibly fine and soft — thinner than a human hair. This means they feel smooth against your skin, reducing irritation and itching. They’re perfect for long treks, daily wear, and even sensitive skin.
Where are you located?
Our head office is located in Melbourne, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How often can I wear them before washing?
Merino wool naturally resists odor and bacteria, allowing for multiple wears before washing, making it ideal for travel and outdoor adventures. Most customers find they can comfortably wear them for several days without any smell or discomfort, making them perfect for packing light.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at thetravellersvault@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.